If you received an incorrect item or size, we will gladly resend you the correct item once we receive the other item back. Otherwise, no refunds will be given since all shirts are custom made for you. No refunds are allowed on any items unless you receive the incorrect item or size. Exchanges for different sizes or items is not allowed. Measurements are available on each item product page for you. If we made a mistake, we will email you a label to ship it back to us provided the item(s) are unworn and unwashed.